nnokc Privacy Policy — Your Information Is Safe With Us

1 Introduction & Scope of Policy

nnokc ("we", "our", "platform") is committed to providing a safe and reliable online gaming environment for players in Bangladesh. This privacy policy ("policy") describes what personal information we collect when you use our website, mobile platform, and related services (collectively, "services"), how that information is processed, how long it is retained, and what your rights are.

This policy applies to all registered members and visitors of nnokc. By using our services, you agree to the terms described in this policy. If you disagree with any part of this policy, we ask that you refrain from using our services.

This policy may be updated from time to time. For any significant changes, nnokc will notify you by email or through a clear notice on the platform.

2 What Types of Information We Collect

nnokc collects various types of information that help us improve our services and ensure the security of your account. The categories of information collected are described below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — only accounts for users aged 21 and above are approved)
• Email address and mobile number
• Password (stored in encrypted form — never in plain text)
• Preferred language and currency

2.2 Identity Verification (KYC) Information

• National ID card (NID) or passport copy
• Proof of address (utility bill, bank statement, etc.)
• Photo ID

KYC information is collected solely for the purpose of meeting legal obligations, preventing fraud, and complying with Anti-Money Laundering (AML) guidelines.

2.3 Financial Transaction Information

• Deposit and withdrawal amounts and timestamps
• Payment method (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction IDs and reference numbers

Full card numbers or sensitive bank account details are not stored on nnokc servers.

2.4 Usage and Technical Information

• IP address and device identifiers
• Browser type and operating system
• Time spent on the platform and pages visited
• Cookie and session data
• Gaming history and betting activity

3 How We Collect Information

nnokc collects information in the following ways:

• Information you provide directly: Information you submit yourself through registration forms, the KYC submission process, and when contacting support.
• Automatically collected information: Information about your browsing and usage patterns collected through cookies, web beacons, and similar tracking technologies.
• Through third parties: Information received from payment processors and identity verification service providers, used solely for the purpose of delivering services.

4 How Your Information Is Used

nnokc uses your information for the following purposes:

• Creating and managing your account, and verifying your identity
• Processing financial transactions including deposits and withdrawals
• Preventing fraud, money laundering, and other illegal activities
• Enforcing the 21+ age rule and responsible gaming policies
• Providing customer support — our support team is available 24/7 via live chat and email at [email protected]
• Improving platform functionality and adding new features
• Meeting legal obligations
• Sending relevant promotional notifications (only with your consent)

5 Cookies & Similar Technologies

The nnokc website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These are necessary for the core functionality of the platform — such as maintaining login sessions and ensuring security. There is no option to disable these cookies.

5.2 Analytical Cookies

These help us understand how users are using the platform so we can improve our services. You can manage these cookies through your browser settings if you wish.

5.3 Preference Cookies

These remember your language and other preferences, making your experience more convenient.

6 Sharing and Disclosure of Information

nnokc does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service providers: Payment processors, KYC verification providers, and technology infrastructure providers — who process information on behalf of nnokc for limited and specific purposes. These parties are bound by confidentiality agreements.
• Legal obligations: Information may be disclosed in compliance with valid orders from competent courts, regulatory authorities, or law enforcement agencies.
• Fraud prevention: Information may be shared with relevant authorities to detect or prevent suspicious activity or fraud.
• Business transfers: Information may be transferred in the event of a company merger or acquisition, though the terms of this policy will remain in effect.

7 Data Retention and Security

nnokc uses industry-standard SSL encryption technology to keep your information secure during transmission and storage. Our security measures include:

• Secure data transmission via TLS/SSL encryption
• Password hashing — no password is stored in plain text
• Access controls — only authorized staff can access information on a need-to-know basis
• Regular security reviews and vulnerability assessments
• Server-level firewalls and intrusion detection systems

We retain your information for as long as necessary to provide services and meet legal obligations. Even after account closure, certain information may be retained for the applicable period required by law.

8 Your Rights

As a user of nnokc, you have the following rights:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of any inaccurate information we hold about you.
• Right to erasure: The right to request deletion of your information in certain circumstances (where no legal obligation requires us to retain it).
• Right to restrict processing: The right to request that we limit the processing of your information in certain cases.
• Right to data portability: The right to receive a copy of your personal information in a structured, commonly used format.
• Right to withdraw from marketing: The right to opt out of promotional communications at any time.

To exercise any of the above rights or if you have any questions about your information, contact us at [email protected]. We will verify your request and respond within a reasonable time.

9 Protection of Minors

nnokc strictly provides services only to individuals aged 21 and above. We do not knowingly collect any personal information from minors. Age verification is mandatory at registration.

If we become aware that information from a minor has been collected, that account will be closed immediately and the information deleted. Parents are asked to contact our support team right away if they believe their child has been registered by mistake.

10 International Data Transfers

nnokc primarily provides services targeting the Bangladesh market. However, for technical reasons, some information may be processed or stored on servers outside the country. In such cases, we ensure that the relevant third parties maintain appropriate data protection measures and comply with applicable laws.

11 Third-Party Links and Services

The nnokc platform works with game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) and payment service providers (bKash, Nagad, Rocket, Upay). These third parties have their own privacy policies, for which nnokc is not responsible. We recommend that you review the policies of these parties separately.

12 Changes to This Policy

nnokc reserves the right to update this privacy policy at any time. For significant changes, a notification will be sent to your registered email or clearly communicated on the platform. Continued use of our services after any changes will be taken as your acceptance of the updated policy.

The latest applicable version will always be available on this page.

13 Contact Us

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Available directly on the platform 24/7
• Language: Support is available in both Bengali and English

We treat your privacy with the highest importance. nnokc is committed to maintaining a safe and transparent gaming environment.